Library Frequently Asked Questions

You can renew your books by visiting norrispubliclibrary.org, selecting My Account, and signing in with your library card and PIN. Call the library if you have any trouble at 828-287-3520 ext 3. 

Norris Library always accepts monetary donations as well as books for children and teens! Call us at 828-287-3520 ext 3 to inquire about donating other materials, as our ability to accept them depends on available space.

We do provide fax service. The cost is $1.00 per sheet.

You may use your library card at all the libraries in Rutherford County except for Isothermal Community College Library. You may also use your card at any library in the state that participates in the NC Cardinal system.

We do not have a notary public at this time.

We make copies for ten cents a sheet or twenty cents a sheet for color copies. If the copy is from library materials, it is five cents a sheet for black and white or twenty cents a sheet for color.

Copies off of the internet computers are twenty cents a sheet.

Items copied will be done within the restraints of the copyright laws.

We have public internet computers available for use. We also have wireless access if you bring your own device in with you. The wireless also picks up outside of the library.

Library patrons with a valid library card from the Foothills Consortium (formerly known as the CMC Consortium) are eligible to use the North Carolina Digital Library.

The North Carolina Digital Library is the library’s main resource for eBooks and eAudiobooks for adults. The NC Kids’ Digital Library provides access to materials appropriate for elementary school aged children and is available to all libraries throughout the state thanks to funding from the State Library of North Carolina. To access from either (or both) resources, you will need to download the Libby app from your device’s app store (Google Play or App Store).

Download and install Libby.

Open the app and click YES when asked if you have a library card.

Next select I’ll Search for a Libraryor you can use the Guess My Library Feature (this feature uses your location information to find the libraries closest to you).

Enter your zip code when prompted if you chose I’ll Search for a Library.

The result list will show both the NC Digital Library and the NC Kids’ Digital Library. Your library card and PIN will work with both resources. Begin by choosing NC Digital Library.

When asked to choose a location you will need to select Foothills Consortium. 

When asked for your library card number it is the 14-digit number under the barcode on your library card. You will enter it without any spaces. Your PIN will be the last 4 digits of that barcode number. If you had a different PIN beforewe migrated to NCCardinal, your PIN was changed to the last 4 digits of your card number.

In order to add the NC Kids’ Digital Library, you will select the Libby icon in the upper right-hand section of the screen. You will then need to choose to add a library. It will ask for your zip code. Then you will see a list that will show the NC Kids’ Digital Library and you may choose that one.You may then switch between libraries by selecting the Libby icon in the top right corner of the screen and picking the one that you want to use.

You are then ready to start “checking out materials”. You may search for a book or go exploring by genres, etc. There is also an option under explore to only look at available titles. If all copies of a title that you want is checked out, you may place a hold request on that item.

The North Carolina Digital Library is paid for and provided to the Foothills consortium by the Rutherford County Library System.

Books, audio-visuals, and even E-books can be located by searching the NC Cardinal website. The NC Cardinal website allows patrons to search for items at Norris Library, all the libraries in Rutherford County, and the other libraries that participate in NC Cardinal. You may also limit the search to specific locations.

Library materials may be checked out to those people who live, work, attend any school, or own property in Rutherford County. A library card issued from any Foothills Member library is valid at any and all other Foothills Consortium Member libraries.

A person must be at least 5 years old to apply for a library card at all libraries. A parent or guardian signature is required for those patrons under the age of 16. The parent or guardian who signs as responsible party must have a library card issued from a Foothills Consortium member library and have an account in good standing.

New patrons must show identification (ID) when registering for a library card. Examples of valid photo identification include:

Driver’s License or other state-issued photo identification

Student identification card

Military identification card

Passport

VA Veteran’s card

When you find an item you wish to check out, you can place a hold by logging into your account on the NC Cardianl Website with your library card number and pin. The exception to this would be for new books. You may also call the library at 828-287-3520 to request the item be held for you. If it is available, it will pulled off the shelf and placed at the circulation desk for you to pick up. If the item you have requested is checked out, a hold can be placed on the title. When it arrives for you to pick up, you will receive an email to let you know it is available if you opted to provide your email address. You may also opt to be notified by text message or email.

You may also request an item be sent to Norris Public Library from any of the libraries in the Foothills Consortium or NC Cardinal System. The same is true for requesting items owned by Norris Library to be sent to one of the other Foothills Consortium Libraries or NC Cardinal System. The exceptions to this would be new books and reference materials. You may do this by simply following the same steps that you would for placing a hold. You would need to mark the library you would like the item to be sent.